Emails you'll receive
What each FixTheMusic email means and what (if anything) you need to do. When in doubt, reply to the email — it threads to us automatically. Keep subjects unchanged (with the short-code) so replies connect to the right booking.
The enquiry → booking flow
Section titled “The enquiry → booking flow”| What it means | Your move | |
|---|---|---|
| Invitation to join FixTheMusic — |
We’re inviting you to the platform | Reply with the material we ask for (bio, photos, unbranded videos) |
| Enquiry — |
A client wants you for that date | Click “Open on Dashboard”, quote or decline — same day if possible |
| Your enquiry — contract | A booking is being confirmed; contract attached | Read it, confirm receipt, flag anything wrong |
| Booking confirmed — |
Deposit paid, date is locked in | Nothing — start planning with the client |
| Payment due today / by |
A client’s deposit or balance is due | Nothing — the client is prompted; reply only if the client contacts you |
| Your booking is TODAY! / three days away | The event is imminent | Check timings are agreed — and that the client knows how to pay the remainder (cash on the day if that’s your arrangement) |
Messaging & calls
Section titled “Messaging & calls”| What it means | Your move | |
|---|---|---|
| Message From Recommended Musician | A client or planner trying to reach you through us | Reply, or tell us to chase them |
| Video call scheduled with |
A call with the client is booked | Join at the time — no external Zoom needed |
| Reminder: Video call with |
The call is about to start | Join the link |
| Summary of your call / Call summary ( |
Automated summary + transcript of a call you just had | Nothing — it’s also on the event page in your dashboard |
| A quick note about your message on FixTheMusic (from bot@) | Automated: a message of yours asked to move off-platform | Keep the conversation inside FTM — it protects the booking for everyone |
Reviews & features
Section titled “Reviews & features”| What it means | Your move | |
|---|---|---|
| What did you think of our musicians? | We’re asking your client to review you | Nothing — this goes to the client |
| Request a review from |
A review request went out for one of your events | Nothing — reply only if the client contacts you |
| Someone wrote a review for your recent event | A review landed on your profile | Reply from the dashboard if you want a public response |
| Your own upload was received | Nothing — we have it | |
| New feature: … | Something new on the platform (payment links, video calls) | Read if curious; reply if you want it set up |
Emails we never send
Section titled “Emails we never send”We never ask for your password, or to change bank details “urgently”. Anything like that is phishing — forward it to hello@fixthemusic.com.
Replies to these emails reach a human
Section titled “Replies to these emails reach a human”Replies land with the team — Paul (onboarding), Ed (bookings), Zazie (payments). Keep the subject unchanged (with the short-code) so your reply connects to the right booking.